Return & Refund Policy

Thank you for shopping with Daynila. We value customer satisfaction and aim to provide a fair and transparent return process. This policy explains how returns and refunds are handled.

Daynila is operated by:

Muffinit LLC
1012 Marquez Place, Ste. 106-B
Santa Fe, NM 87505
United States
📧 support@daynila.com
📞 +1 575 210 4367

By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.

30-Day Free Return Policy

We offer a 30-day free return policy on eligible items.

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be returned in original packaging.
  • Proof of purchase (order number or receipt) must be provided.

Returns requested after 30 days of delivery may not be accepted.

Items Not Eligible for Return

The following may not be eligible for return:

  • Items that show signs of use or damage caused by the customer
  • Items returned without original packaging
  • Items returned without prior authorization
  • Items damaged due to misuse, improper handling, or neglect

We reserve the right to refuse returns that do not meet these conditions.

No Exchanges Policy

Daynila does not offer product exchanges.

If you would like a different product:

  1. Submit a return request for the original item.
  2. Place a new order separately.

This ensures faster processing and inventory accuracy.

How to Initiate a Return

To start a return:

  1. Email us at support@daynila.com
  2. Include:

    • Your full name

    • Order number

    • Reason for return

    • Photos (if item is damaged or defective)

Wait for return authorization instructions.

⚠️ Returns sent without prior authorization may not be processed.

Free Return Shipping

We provide free return shipping for eligible returns.

Once your return request is approved, we will provide:

  • Return instructions
  • A return shipping label (if applicable)

Return shipping costs will be covered by Daynila for approved returns.

Inspection & Approval Process

Once we receive your returned item:

  • The item will be inspected.
  • We will verify eligibility.
  • You will receive confirmation via email.

We reserve the right to deny a refund if the returned item does not meet eligibility criteria.

Refund Processing Time

If your return is approved:

  • Refunds are processed within 10 business days.
  • Refunds are issued to the original payment method.
  • Your financial institution may require additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery.
  2. Provide clear photos of:

    • The product

    • The packaging

    • The shipping label (if applicable)

We will review the case and provide an appropriate resolution.

Lost or Missing Items

If your tracking shows delivered but you have not received your order:

  • Please wait 24 hours (carriers sometimes mark packages delivered early).
  • Contact us within 7 days of the marked delivery date.
  • We will investigate with the carrier.

Resolution will be handled on a case-by-case basis.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company — it may take time before your refund is officially posted.
  • Contact your bank for further processing details.

If you have completed these steps and still have not received your refund, contact us at support@daynila.com.

Order Cancellations

Orders may be canceled if requested before shipment.

If your order has already been processed or shipped, cancellation may not be possible, and the order must follow the return process.

To request cancellation, contact us immediately after placing your order.

Fraud Prevention & Abuse Policy

To protect our business and customers, Daynila reserves the right to:

  • Deny returns suspected of abuse
  • Refuse refunds in cases of repeated excessive returns
  • Request additional verification when necessary
  • This policy ensures fairness for all customers.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will be posted on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of the updated policy.

Contact Information

If you have questions about returns or refunds, please contact us:

Store Name: Daynila
Company Name: Muffinit LLC
Address: 1012 Marquez Place, Ste. 106-B,
Santa Fe, NM 87505

Email: support@daynila.com
Telephone number:  +1 575 210 4367
Contact form: click here

Opening hours:
Monday to Friday: 9:00 am to 6:00 pm

We aim to respond within 24–48 hours.